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Please place your order at least five working days prior to your event. A $25.00 late fee will be applied to all orders that are placed under the five days. We suggest a minimum of six weeks to book a banquet or reception. We will make every effort to accommodate last minute requests, but this lead time is necessary to ensure fresh ingredients and adequate staff is available. Advance orders will receive priority.
Our team is prepared to assist you with all of your event needs. Should you require a custom menu, please contact us to discuss details. We are pleased to offer seasonal produce and products with a minimum of three weeks’ notice. Custom menus will be priced accordingly depending on product availability and labour demands. We will also assist you with all of the various dietary needs of today. Any custom orders are subject to a $25.00 administrative charge.
Your safety is our first concern. Our company policy is to ensure safe food handling at all events. Therefore, food remaining after your event cannot be packaged or boxed for carry over or take home purposes. Please contact us for further details.
A delivery charge of $15.00 will be applied to all orders delivered under $50.00 net sales on the Durham College campus.
Table linens are provided with all food display tables, such as a buffet station. Guest table linen service is provided if conference breaks and meals are purchased. Seating tables that require linens without meals and breaks purchased will be $8.00 per table cloth. Please note that additional linen charges may apply when reviewing your event. When booking with conference services, if additional tables (display or registration tables) are required with linens, an additional cost of $8.00 per table cloth and $20.00 per skirt will be added to your invoice.
Confirmation and guarantee of the number will be required five business days prior to your event. We will be prepared, in most cases, for 5% above the guaranteed number. You will be financially responsible for your guaranteed number or the actual number of meals served, whichever is greater.
Prices do not include applicable taxes. All gratuities are left to the discretion of the client. Please know that any gratuities will be given directly to the staff who serviced your function.
Invoicing will be done through the college. Please refer to your contract with conference services.
Cancellations received with less than seven days’ notice (prior to event date) may be subject to a fee of 100% of anticipated charges. For smaller orders, coffee breaks, and cold lunches may be cancelled without penalty within 48 hours’ notice where possible. Forced cancellations due to extreme winter weather conditions or college closures will be considered on an individual basis. Cancellation costs may range from 0 to 100% of the anticipated costs depending on specific event details and/or special orders or staffing arrangements.
Missing equipment from the catering site, not available for us at the time of clean up, will result in replacement costs added to your function bill. Equipment replacement charges are based on our replacement cost. Items taken to a new location that require pick up will be charged at $15.00 pickup fee.
